News:

Out of Hours
Our doctors are part of SELDOC (South East London Doctors on Call), a doctors' co-operative where GPs take turns to do night and weekend duties. For urgent advice when the surgery is closed please telephone 020 8766 8888 or 020 8670 2414. You will hear the message on our answerphone giving you the number of SELDOC (020 8693 9066). In the case of an acute collapse or dire emergency, please dial 999.

Sexual Health Clinic 
The practice also runs a walk in Sexual Health Clinic on Wednesday evenings between 6.30-8.00pm and on Saturday mornings between 9.30-11.45am. 

We also run a Sexual Health pre-booked appointments service on Wednesday evenings between 5.00-7.30pm.

Test Results
Please call the main number on 0208 670 2414 and press option 4 for results. Alternatively phone the results line direct on 020 8655 7856. The results line is only available between 2.00 - 5.00pm, Monday to Friday.

Repeat Prescriptions
We cannot take requests for repeat prescriptions over the telephone. You can, however, now request your repeat prescription on-line via our website.

Telephone Clinics

We now offer telephone clinics every morning with one of our GP's.  The clinics are for patients who would like advice and who feel that a face to face appointment is not necessary.  Please ask the receptionist for more informaton. 

Phoning the Practice

We receive a large amount of calls between 8.30am and 9.30am.  If you have a general enquiry or are looking to book an appointment in advance, please call after 10.30am. 

Confidentiality

Confidentiality

Everyone has the right to privacy and confidentiality. All our staff have access to patient information at various levels. They all receive training aimed at ensuring confidentiality is maintained throughout the surgery at all times. Should the occasion arise that you wish to speak to a receptionist in private, please ask and we will do our utmost to accommodate your request.

In line with the above, we are unable to disclose any information regarding a patient, unless they are deemed a minor, to anyone other than the patient themselves, unless written consent is given that this disclosure can be made.

Please do not be offended if you are refused information regarding another patient, even if they are a family member or close friend. We have all of our patients' best interests at heart.

How We Keep Your Records Confidential
Everyone working for the NHS has a legal duty to keep information about you confidential.

Who Are Our Partner Organisations?

We may share information with the following main partner organisations:

  • Strategic Health Authorities
  • NHS Trusts
  • Ambulance Services

We may also share your information, subject to strict agreement about how it will be used and with your consent, with:

  • Social Services
  • Education Services
  • Local Authorities eg housing
  • Voluntary Sector Providers
  • Private Sector Providers

Why We Collect Information About You

  • Your doctor and the team of healthcare professionals (nurses, osteopaths and counselling therapists for example) caring for you, keep records about your health and any treatment and care you receive from the NHS.
  • These records help to ensure that you receive the best possible care now and in the future
  • Secretaries, receptionists and other clerical staff need access to some of your records in order to do administrative tasks such as booking appointments and communicating with you and other parts of the NHS.

How Can You Access Your Health Records?

  • You have the right of access to the information we hold about you on our records.
  • If you require access to/information from your records please apply in writing to Gael Ogunyemi, Practice Manager.
  • Our guiding principle is that we are holding your records in strict confidence.